Expert Do's & Don'ts

These guidelines set the professional standard expected of every expert on ExpertGrid. They are referenced by the Expert MOU; repeated or serious breaches can lead to suspension or removal.

Do

• Keep your profile truthful and current — credentials, affiliations, availability, and rates.
• Respond to inquiries and invitations within your stated response time.
• Deliver engagements on time, to the agreed scope, and to a professional standard.
• Disclose conflicts of interest before accepting an engagement.
• Keep client information confidential during and after every engagement.
• Run all platform-originated engagements and payments through the platform’s escrow.
• Raise problems early — with the client in the engagement room, or with your ExpertGrid contact.
• Complete payout onboarding so releases reach you without delay.

Don't

• Don’t misrepresent qualifications, experience, or verification status — anywhere.
• Don’t take platform-originated engagements off-platform to avoid commission.
• Don’t share confidential client material, or use it beyond the engagement.
• Don’t accept work you lack the expertise or capacity to deliver.
• Don’t offer professional advice as your AI Twin’s output — the Twin only reflects your published material, and high-stakes questions belong with you directly.
• Don’t solicit reviews, manipulate ratings, or disparage other experts.
• Don’t contact clients for unrelated marketing without their consent.

Enforcement

Concerns are reviewed by our trust & safety team. Depending on severity we may warn, suspend, or remove a profile; disputes over specific engagements follow the dispute process in the Terms. Decisions affecting your account are recorded and communicated to you.