Terms of Service

These Terms govern your access to and use of ExpertGrid OS (the “Platform”). By creating an account or using the Platform, you agree to these Terms and to our Privacy Policy and Refund Policy.

1. Who we are, and what we do

ExpertGrid OS is a marketplace that helps clients discover, verify, book, and pay experts, and helps experts publish profiles and receive engagements. The Platform facilitates connections and payments; the professional services themselves are provided by experts, not by us. We are not a party to the contract between a client and an expert.

2. Eligibility & accounts

• You must be at least 18 and able to form a binding contract.
• You are responsible for your account, your credentials, and all activity under it.
• You must provide accurate information and keep it up to date.

3. Payments, escrow & fees

Payments are processed by our payment provider. For booked engagements, funds may be held in escrow and released to the expert when the engagement is confirmed complete. We charge a platform commission on completed engagements, disclosed at the point of booking. Taxes may apply and, where required, will be added or withheld.

4. Expert obligations

• Represent your credentials, availability, and pricing accurately.
• Only publish content and an AI “Twin” from material you own or are authorized to use, and that you consent to.
• Deliver engagements professionally and comply with applicable laws and licensing.

5. Client obligations

Provide accurate engagement details, pay agreed amounts, and use the Platform and expert output lawfully.

6. Prohibited conduct

No fraud, impersonation, misrepresentation of credentials, harassment, scraping, circumventing fees, infringing others’ rights, or unlawful use. We may suspend or remove accounts that violate these Terms.

7. Intellectual property

The Platform, its software, and its brand are our property. You retain rights in content you submit but grant us a license to host and display it to operate the Platform.

8. Disclaimers & limitation of liability

The Platform is provided “as is.” We do not guarantee the accuracy of expert information or the outcome of any engagement. To the maximum extent permitted by law, our liability is limited, and we are not liable for indirect or consequential losses. [Final wording subject to legal review.]

9. Termination

You may close your account at any time. We may suspend or terminate access for breach of these Terms.

10. Governing law & changes

These Terms are governed by the laws of the jurisdiction stated at launch. We may update these Terms; we will record the version you accepted and may ask you to re-accept after material changes.