Terms and Conditions

These Terms and Conditions (the “Agreement”) are an electronic record and a legally binding contract between IT Break Com Pvt Ltd (the “Company”, “we”, “us”), the operator of the Expert Grid platform (the “Platform”), and the person or entity registering on or using the Platform (“you”, the “User”). It is published in accordance with the Information Technology Act, 2000 and the rules made thereunder, and does not require a physical or digital signature.

1. Definitions

• “Buyer” — a User registering to discover and engage Experts through the Platform, whether for themselves or an organization.
• “Expert” — a User registering to offer their expertise, availability, and services for discovery through the Platform.
• “Institution” — an organization (and its authorized representative) registering to represent Experts or procure matchmaking services.
• “Matchmaking” — the discovery, search, verification-signal display, introduction, and connection facilitation between Buyers and Experts on the Platform.
• “Fees” — amounts charged by the Company for Matchmaking, exclusive of applicable taxes.

2. Acceptance, electronic record & evidence

• Registration on the Platform — as an Expert, as an Institution representative, or as a Buyer — requires that you first read and accept this Agreement. You cannot create an account without accepting it.
• Your acceptance is recorded electronically together with the date and time of acceptance, the version of this Agreement accepted, and the IP address from which acceptance was given. This record is visible in your dashboard and constitutes evidence of execution of this Agreement.
• You must be at least 18 years of age and competent to contract under the Indian Contract Act, 1872 (or the equivalent law of your jurisdiction).

3. Scope of services — matchmaking only

The Company provides Matchmaking services only. The Fees charged by the Company are charged solely for Matchmaking — that is, for enabling discovery of, and introduction between, Buyers and Experts. For the avoidance of doubt, the following are expressly outside the scope of this Agreement and of the Company’s services and responsibility:

• the conduct, statements, acts, or omissions of any Buyer;
• the conduct, statements, acts, omissions, qualifications, or performance of any Expert;
• the success, failure, quality, outcome, occurrence, or cancellation of any event, engagement, consultation, project, or other interaction between a Buyer and an Expert;
• the content, performance, breach, or enforcement of any contract formed between a Buyer and an Expert;
• anything else not expressly stated in this Agreement to be a service of the Company.

The Company is not a party to any engagement between a Buyer and an Expert, is not an agent, employer, broker, or guarantor of either, and makes no representation or warranty as to the suitability, competence, or conduct of any User.

4. Fees, advance payment & GST

• All Fees are payable in advance only. No service is rendered against credit, deferred, or post-facto payment.
• Goods and Services Tax (GST) and any other applicable taxes are charged separately, in addition to the Fees, at the rates prevailing on the date of invoice under applicable law.
• Fees are as displayed at the point of purchase. The Company may revise its Fees prospectively at any time; revisions never apply retroactively to amounts already paid.

5. Limitation of liability — refund cap

• No penalty, fine, or punitive amount of any kind may be levied on the Company under or in connection with this Agreement.
• The Company’s total, aggregate, and maximum liability to you, arising out of or in connection with this Agreement or the Platform, howsoever arising (contract, tort, statute, or otherwise), is strictly limited to a refund of the Fees actually collected by the Company from you for the specific Matchmaking service giving rise to the claim.
• The Company shall have no liability whatsoever to any third party. No person other than the registered User accepting this Agreement may claim under it, and no third-party beneficiary rights are created.
• Without limiting the above, the Company is not liable for indirect, incidental, special, consequential, or exemplary damages, loss of profit, loss of business, loss of reputation, or loss of data.

6. Refunds

Any refund the Company elects to make, or is finally determined to owe, is limited to the Fees actually collected for the relevant service (excluding taxes remitted to authorities and payment-gateway charges where non-recoverable) and is governed by the Refund & Cancellation Policy published on the Platform.

7. User obligations

• Provide accurate, current, and complete information at registration and keep it updated.
• Maintain the confidentiality of your credentials; you are responsible for all activity under your account.
• Use the Platform lawfully; do not misrepresent identity, credentials, or affiliation; do not circumvent the Platform to avoid Fees after an introduction has been made through it.
• Experts and Institutions are solely responsible for the accuracy of their profiles, credentials, and proof materials.

8. Intellectual property

The Platform, its software, design, branding, and content (excluding User-submitted content) are the property of the Company. Users grant the Company a non-exclusive licence to host, display, and process content they submit, solely to operate the Platform.

9. Data protection

Personal data is processed in accordance with our Privacy Policy and applicable law, including the Digital Personal Data Protection Act, 2023. Acceptance records (date/time, version, IP address) are retained as compliance evidence.

10. Suspension & termination

The Company may suspend or terminate an account for breach of this Agreement, unlawful conduct, or risk to other Users or the Platform. Accrued obligations (including the liability cap and dispute-resolution provisions) survive termination.

11. Indemnity

You shall indemnify and hold harmless the Company, its directors, officers, and employees from claims, losses, and expenses (including reasonable legal costs) arising from your breach of this Agreement, your content, your conduct, or any engagement between you and another User.

12. Dispute resolution & arbitration

• Any dispute, controversy, or claim arising out of or relating to this Agreement — including its existence, validity, interpretation, breach, or termination — shall first be attempted to be resolved amicably within thirty (30) days of written notice.
• Failing amicable resolution, the dispute shall be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (as amended), by a sole arbitrator appointed in accordance with that Act.
• The seat and venue of arbitration shall be New Delhi, India; the language of the arbitration shall be English; the award shall be final and binding on the parties.
• Nothing herein prevents the Company from seeking interim or injunctive relief from a court of competent jurisdiction in New Delhi.

13. Governing law & jurisdiction

This Agreement is governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts at New Delhi, India shall have exclusive jurisdiction over all matters arising out of or relating to this Agreement, to the exclusion of all other courts.

14. Entire agreement & precedence

• This Agreement constitutes the entire agreement between you and the Company with respect to its subject matter and prevails over all other terms, conditions, understandings, representations, and agreements — written or oral, prior or contemporaneous — between the parties.
• No other agreement, purchase order, or terms and conditions of any party may change, override, or supplement this Agreement. The only way this Agreement changes is by the Company publishing a revised version on the Platform (with a new version identifier), which applies prospectively.

15. General

• Severability: if a provision is held unenforceable, the remainder continues in full force.
• No waiver: failure to enforce a provision is not a waiver of it.
• Assignment: you may not assign this Agreement; the Company may assign it to an affiliate or successor.
• Force majeure: neither party is liable for delay or failure caused by events beyond reasonable control.
• Notices: notices to Users are given via the Platform or the registered email address; notices to the Company at its registered office or designated grievance contact.